Customer Success Model
The RCM market has been propelled by Manmun Healthcare Services’ (SHCS) clinical thought leadership and digital analytics. Integrating Elico Healthcare Services’ unique analytics with clinical best practises is crucial for the success of our clients. In turn, this leads to Optimized Revenues, Reimbursements, Results, and Quality Documentation for our clients.
HIGHLIGHTS
Eligibility Verification:
- The onboarding process should be streamlined and personalized, making sure that customers have all the necessary information and training to use MANMUN's medical coding services effectively.
Communication:
- MANMUN should establish clear and consistent communication channels with its customers to ensure that they are informed about updates, changes, and new services.
Proactive support:
- MANMUN should anticipate and resolve customer issues proactively, identifying any potential problems and addressing them before they become critical.
Continuous improvement:
- MANMUN should gather customer feedback and use it to continuously improve its services, taking into account the changing needs of the healthcare industry.
Relationship building:
- MANMUN should focus on building strong relationships with its customers, understanding their unique needs and offering personalized solutions to meet them.
Outcome-focused:
- MANMUN should be focused on achieving specific outcomes for its customers, such as improving coding accuracy or reducing billing errors, and should track and measure its success in achieving these outcomes.